Tips on Asking

What "Ask XENICAL" Can Do

The "Ask XENICAL" service provides the easiest way to ask customer service questions and get answers online, anytime. Simply ask a question in plain English and the "Ask XENICAL" service will take you to the relevant answer.

How to Use "Ask XENICAL"

This service understands plain english questions. Just follow the simple steps listed below.

1. Make your question concise.
2. Enter your question in the question box in plain English. Be sure to use a full sentence for best results.
3. "Ask XENICAL" will provide you with relevant questions that match your original question.
4. Browse drop-down lists to find related items.
5. To go directly to the answer click on the "Ask" button next to the question that best matches your original question.

Advanced Tips for "Ask XENICAL"

1. Include information about the specific product involved.
2. Avoid the use of Boolean operators and equivalent conjunctions (for example, words such as and, or, not, and except).
3. While fully formed sentences work best, "Ask XENICAL" also understands phrases.
4. Spelling is important for a successful search. If you aren't getting the results you want, double-check the spelling of your question.
5. You'll get best results if you avoid conditional, multi-clause questions.

Interpreting the "Ask XENICAL" responses

There are three different sections that are part of the response page. The first section covers our online documentation sources, the second section covers results from the various product news groups, and the third section contains responses on our site that may be of interest to you.

When you see the question that most closely matches what you asked, click the "Ask" button. Sometimes we also display questions that relate to your question, just in case you might also be interested in them.

Some questions will also have drop-down scroll lists. You may want to browse these to find possibly related items.

When you find the question that best suits your needs, click "Ask".